Cancellations

Terms and Conditions of Bookings

In all cases, Penhurst Retreat Centre reserves the right to cancel a booking that has been reserved or booked. Should this event occur, we will endeavour to inform you as soon as we can and outline options available.

Booking Conditions

Deposit
A non-refundable deposit of 50 per person per night for 2025 dates is required at the time of booking in order to secure your place. We regret we cannot hold a room for you until we have received your deposit payment.

Final payment
Full payment should be received no later than one month before the date of arrival or at the time of the booking if this is within that one month period.

Group bookings
Both the deposit and the final payment for all group bookings should be made by the group organiser as a single payment.

Day visitors are asked to pay in full at the time of booking.

Payment methods
We accept electronic payments as follows:

via our website with a debit card

via our website through Paypal

As a telephone payments using a debit card

As a BACS payment using your booking reference number andd the following details as needed:
Sort Code: 09-01-55 Account number: 89225189
BIC: ABBYGB2LXXX IBAN: GB74ABBY09015589225189
For BACS payments, please send email confirmation to our office at info@penhurst.org.uk so that we can trace your payment.

If you have contacted us and arranged to pay by cheque, these should be made payable to Penhurst Retreat Centre.

Privacy policy
We do not store credit card details nor do we share customer details with any third parties.

Cancellation terms
If you are forced to cancel less than one month before your stay we will try our best to transfer your booking to another date. If this is not feasible for you then the full fee will be payable. For this reason, and your own peace of mind, we recommend that full insurance cover be obtained.

Refunds
No refunds or reductions are made for accommodation and meals paid for and not taken.

Insurance

We strongly advise that you take out a cancellation policy to cover the overall cost of your stay should you have to cancel for any reason. If you do not have your own preferred holiday insurance you may like to use Guest First for individual retreats or Cancel Sure for led retreats. If you decide to use Guest First please quote CSPEN2 to let them know that you heard of them through us.

Availability of Accommodation
Your room will be available from 3pm on the day of your arrival. If you need to arrive earlier please contact us to see if this can be arranged.

Departure
Guests are requested to vacate their rooms by 10.00am on the day of departure even if you are leaving in the afternoon. You will have access to other public areas in the Centre during that period.

Damage and Liability
Guests and visitors will be liable for the cost of repair or replacement of any damage caused to the buildings, grounds or property of the Centre for which they are personally responsible.

Pets
Assistance dogs are the only pets allowed on the premises.

Smoking
In accordance with legislation no smoking is permitted in any of our buildings.

Data Protection
Personal information provided by guests is stored securely in the Centre`s records system and will be used solely for the Centre`s purposes. It will not be passed on to anyone else.

If you are forced to cancel less than one month before your stay we will try our best to transfer your booking to another date. If this is not feasible for you then the full fee will be payable. For this reason, and your own peace of mind, we recommend that full insurance cover be obtained.